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As decided by the National Security Council, Argentor will be able to reopen on 11/05/2020. In order to make sure that this reopening runs as safely as possible for everybody we would like to ask you to take following measures and guidelines into account.
Plan your visit and the collection of your online order
A maximum of 10 people is allowed in our office at the same time. Please do not make your visit a family excursion and come alone! Groups and children will not be admitted in our office due to security measures.
To those who have placed an order before and during our closure and still have to pick it up in our office, we ask to remain patient. Our employees will contact you as soon as possible to schedule a date for the pick-up of your order. We kindly ask you to not come to our shop unless you have received a confirmation from us regarding about the date of collection.
Follow the instructions of our security guard
When entering our office, please wait until the security guard can help you. He will appoint you a seat in our waiting zone and assist you in taking a ticket at the kiosk.
Pay attention to your personal hygiene and the hygiene of the people around you
+ Disinfect your hands with the provided disinfecting gel upon entering our office,
+ Disinfect the surface at your counter with the provided disinfecting spray,
+ Throw used tissues in the provided bins,
+ Wear a face mask as much as possible in order to protect others around you.
Cash transactions are no longer possible for the time being
When selling to Argentor, the payment will be carried out by bank transfer, regardless of the amount to be paid. When buying from Argentor cash payments will neither be possible. If possible, place your order online and pay upfront by bank transfer. Paying by Bancontact/Mister Cash on the spot will be possible but take the limits of your debit card into account!
Availability gold bars and coins.
Gold bars from C.Hafner and Umicore are either in stock or expected soon! Also, all gold coins we offer are either in stock or in backorder at our suppliers. The estimated delivery delays are communicated per product on our webshop. Meanwhile, the selling premiums of the C.Hafner and Umicore gold bars are lowered again. Some international supply chains are, however, still experiencing difficulties due to several closures and transportation restrictions. Once the situation has fully returned to normal the selling premiums will do the same.
Keep in touch!
Even though we will be reachable again by telephone starting from 11/05/2020, we kindly ask you to send all your non-urgent questions and remarks by e-mail on email@example.com. Also, make sure to check our FAQ's! There you will find answers to all frequently asked questions. During office hours you can also contact our experts through the live chat.
Stay Healthy and take good care of your loved ones and yourself!
The Argentor team
Argentor offers you a number of different delivery possibilities. For example, you can have the gold, silver, platinum or palladium you bought delivered to you, fully insured, or you can come pick it up yourself, free of charge.
Insured shipping via courier Mikropakket
Orders of gold, silver, platinum or palladium are shipped, fully insured, via Mikropakket Belgium. The transport firm will contact you via telephone to arrange an appropriate delivery time. The shipment costs are limited to a minimum and depend on two factors: the value to be insured and the destination. Before you order, you will receive a clear overview of the shipment costs. All shipments are processed discreetly and shipped via a secured transport. In short, this means that your package will be delivered without any bells or a parade and the wrapping materials will show no reference to Argentor.
Current delivery costs in Belgium and The Netherlands:
Shipping value: cost (excl. 21% VAT)
- € 0,00 - € 5.000 € 25
- € 5.000 - € 10.000 € 30
- € 10.000 - € 30.000 € 50
- € 30.000 - € 50.000 € 60
Attention: Mikropakket will only deliver twice on the arranged delivery moment. Afterwards, new shipping costs will be charged.
For more information about the shipment terms of Ferrari, please feel free to contact us. You can also contact the courier itself directly by surfing to their website.
Picking up your gold, silver, platinum or palladium yourself
You can also come pick up your precious metals yourself. This is completely free of charge, contrary to other online shops, that often charge ‘handling fees’. That way, you can have a look at the product beforehand and you will save on shipping costs. The transaction is done in our secure area, where there is plenty of space for discreet transactions. Our office is completely secure and on top of that, we are located in the middle of Antwerp's diamond district, where hundreds of millions of euros worth of diamonds are traded every day.
Attention: only the person mentioned on the invoice can pick up the order upon presentation of his/her passport and the invoice. If you wish to authorize a third person, this person can pick up the order upon presentation of the authorization, his passport, a copy of the passport of the person mentioned on the invoice and the actual invoice.order upon presentation of the authorization, his passport, a copy of the passport of the person mentioned on the invoice and the actual invoice.