At Argentor you can choose to have your order home delivered or to pick it up in our office in Antwerp.
INSURED DELIVERY BY MIKROPAKKET
Orders can be home delivered within Belgium, Luxemburg & the Netherlands from Tuesday to Saturday via Mikropakket. After scheduling - either by telephone, either by e-mail - a suitable date of delivery, a courier will deliver your order on the location of your choosing. The shipping fee costs €12,40 (VAT excl.) per parcel.
All deliveries are carried out in all discretion and brought to you through insured transport. In others words, your parcel will be delivered without any fuss. The parcel itself is packed in a standard white or brown cardboard box, depending on its size, and is sealed with security tape.
ATTENTION! Due to security and insurance measures we cannot provide an exact time of delivery! That is why we have to schedule a date on which you, or somebody else, can be present continuously - during classic working hours - to receive the parcel.
COLLECTING YOUR ORDER IN OUR OFFICE
During opening hours, you are welcome in our office to pick-up your online order. Picking up an online order is completely free of charge. The transaction will take place in the counter area of our office, where there is sufficient space & privacy to receive your purchased items in all discretion.
ATTENTION! Only the person mentioned on the invoice, will be able to collect his/her online order upon presentation of an ID card/ a passport. Online orders can be picked up by somebody else solely upon presentation of a valid power of attorney, presentation of a personal ID/ passport and a copy of the ID/ passport of the person mentioned on the invoice.
FREQUENTLY ASKED QUESTIONS ABOUT DELIVERY AND/OR STORE PICK-UP
As soon as we receive your payment onto one of our banking accounts, we continue to process your order. The items you purchased are reserved and put aside for pick-up. You will be notified of that by e-mail. We kindly ask you to not come to our shop unless you have received a confirmation from us regarding the date of collection.
In case your order is not (completely) in stock, it can take a couple of working days or weeks (depending on the product) before pick-up will be possible. Our employees will ,of course, notify you about that by e-mail so you are not kept in the dark about the status of your order. You will be contacted as soon as the missing items are back in stock.
Online orders can be picked up by somebody else solely upon presentation of a valid power of attorney, presentation of a personal ID/ passport and a copy of the ID/ passport of the person mentioned on the invoice.
Our office is located in the Diamond quarter of Antwerp - nearly across the police station - where there is permanent street camera surveillance. Furthermore, our office is organised in such a manner that your order can be handed over in all safety and discretion.
Argentor does not offer parking. Since it is quite impossible to find parking space on the street in front of our office we advise you to use the pay parking 'Parking Diamant' which is located at approximately 300 meters of our office. Or you can pay park on the street on the Quinten Matsijslei next to the City Park (Stadspark).
Yes, the entire city centre of Antwerp and Linkeroever are a Low Emission Zone (LEZ) to ensure that air in the city becomes cleaner. The most polluting cars are no longer welcome in the city. Since 1/1/2020 the conditions for admission have become stricter! Always check your vehicle with the check tool before entering the LEZ.
More info via www.slimnaarantwerpen.be.
Our office is easy to reach by public transport. Thanks to our location in the Diamond Quarter of Antwerp, we are easily reachable by train, bus and metro.
+ Train: Centraal Station (Central Station)
+ Tram: Premetrostation Diamant (Centraal Station - Central Station) / Premetrostation Plantin / Premetrostation Opera / Premetrostation Astrid
+ Bus: Stop Lange Kievitstraat / Stop Centraal Station (Central Station) / Stop Rooseveltplaats (Roosevelt Place)
More info via www.slimnaarantwerpen.be.
More info via www.nmbs.be.
More info via www.delijn.be.
The shipping fee costs €12,40 (VAT excl.) per parcel.
Mikropakket delivers only within Belgium, the Netherlands and Luxemburg. Deliveries out of the Benelux are not possible for private clients.
As soon as we receive your payment onto one of our banking accounts, we continue to process your order. The items you purchased are reserved and put aside for delivery. You will be notified of that by e-mail. Deliveries can be scheduled from Tuesday to Saturday. Our colleagues will contact you by e-mail to schedule a suitable date of delivery.
In case your order is not (completely) in stock, it can take a couple of working days or weeks (depending on the product) before delivery will be possible. Our employees will of course notify you about that by e-mail so you are not kept in the dark about the status of your order. You will be contacted as soon as the missing items are back in stock.
Argentor does all communications regarding the delivery of your order. You can contact us by e-mail via email@example.com or by telephone on +32 (0)3 303 72 72.
It happens sometimes that a parcel cannot be delivered on time because of traffic jams or unforeseen circumstances. We know from experience that, in those cases, Mikropakket will automatically send the parcel on route again the first following working day1.
In case you did not receive your order on the scheduled date of delivery - and there is no note of absence in your letter box - please notify Argentor either by e-mail or telephone2. Our employees will contact customer service of Mikropakket to inquire why the delivery has not been carried out and to schedule a new date of delivery if needed.
1: Mikropakket carries out deliveries from Tuesday to Saturday. In case your parcel is not delivered on Saturday, the delivery will be rescheduled for the following Tuesday.
2: You can reach us by telephone from Monday to Thursday from 9 a.m. to 5 p.m. and on Friday from 9 a.m. to 1 p.m. In case you order is not delivered on a Friday afternoon or a Saturday as planned, please notify us by e-mail so that we can contact Mikropakket first thing Monday morning.
All our parcels are shipped by insured transport. In case you receive a damaged and/ or incomplete parcel, please notify us the same day. You can do so by contacting us either by telephone on +32 (0) 303 72 72 or by e-mail via firstname.lastname@example.org. Also, please notify us should you not have received your order on the scheduled date2, so that we can contact Mikropakket to inquire why the delivery has not been carried out and to schedule a new date of delivery if needed.
Should it happen that a parcel goes missing or arrives damaged/ incomplete, an investigation will be launched by the insurance company. It goes without saying that we will require your complete cooperation during this process. We in turn will of course do our absolute best to provide a suitable solution as soon as possible.
1: You can reach us by telephone from Monday to Thursday from 9 a.m. to 5 p.m. and on Friday from 9 a.m. to 1 p.m. In case you order is delivered outside of these opening hours or during weekends, you will only be able to contact us through e-mail. We will follow up on your notification the first following working day.
2: See ‘What should I do in case my parcel goes missing or when it arrives incomplete or damaged?’.
Parcels can be insured up to a maximum value of €200.000. Orders of a larger amount will therefore be split over several parcels to make sure you are fully covered.
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