• Starting from 11/05/2020 our office will be open again during normal opening hours. Collection of online orders only possible after appointment! Home delivery at reduced rate of € 15 (VAT incl.). Limited offer of bullion. Please respect our safety guidelines. Stay safe!

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Frequently Asked Questions - FAQ

COVID-19


Yes. As decided by the National Security Council, Argentor will be able to reopen on 11/05/2020. In order to make sure that this reopening runs as safely as possible for everybody we would like to ask you to take following measures and guidelines into account.

Plan your visit and the collection of your online order.
A maximum of 10 people is allowed in our office at the same time. Please do not make your visit a family excursion and come alone! Groups and children will not be admitted in our office due to security measures.

To those who have placed an order before and during our closure and still have to pick it up in our office, we ask to remain patient. Our employees will contact you as soon as possible to schedule a date for the pick-up of your order. We kindly ask you to not come to our shop unless you have received a confirmation from us regarding about the date of collection.

Follow the instructions of our security guard.
When entering our office, please wait until the security guard can help you. He will appoint you a seat in our waiting zone and assist you in taking a ticket at the kiosk.

Pay attention to your personal hygiene and the hygiene of the people around you.
+ Disinfect your hands with the provided disinfecting gel upon entering our office,
+ Disinfect the surface at your counter with the provided disinfecting spray,
+ Throw used tissues in the provided bins,
+ Wear a face mask as much as possible in order to protect others around you.

Cash transactions are no longer possible for the time being.
When selling to Argentor, the payment will be carried out by bank transfer, regardless of the amount to be paid. When buying from Argentor cash payments will neither be possible. Place an online order as much as possible and pay upfront by bank transfer. Paying by Bancontact/Mister Cash on the spot will be possible but take the limits of your debit card into account!


To those who have placed an order before and during our closure and still have to pick it up in our office, we ask to remain patient. Our employees will contact you as soon as possible to schedule a date for the pick-up of your order. We kindly ask you to not come to our shop unless you have received a confirmation from us regarding the date of collection.


For those orders who are not (fully) in stock, we ask your patience as well. Most international supply chains are still experiencing difficulties due to several closures and transportation restrictions, which means that our orders are not delivered as fast as usual. The estimated delivery periods are indicated per product on our webshop.


No, you don't have to make an appointment to sell your precious metals at Argentor. You are more than welcome in our office, as usual, without appointment from Monday to Thursday from 9 a.m. to 5 p.m. and on Fridays from 9 a.m. to 1 p.m.

You neither have to make an appointment to buy precious metals. In order to narrow down the waiting times as much as possible though, we advise you to place an order online. Our employees will contact you as soon as possible to schedule a date for the pick-up of your order. We kindly ask you to not come to our shop unless you have received a confirmation from us regarding about the date of collection.


Even though we are reachable again by telephone since 11/05/2020, we kindly ask you to send all your non-urgent questions and remarks by e-mail on info@argentorshop.be. During office hours you can also contact our experts through the live chat.