As of 01/07/’21 we will no longer carry out deliveries in the Netherlands via Mikroppaket NL. For the time being, last deliveries in the Netherlands will therefore be carried out on 26/06/’21. From mid July ‘21 deliveries in the Netherlands will be possible again via a new shipping partner!

Buyback guarantee

Transparent pricing

Expert since 1987

Pick up & delivery

Always discrete

1. Add products to your shopping cart
You add the desired products to your shopping cart through the corresponding product pages. Even in your shopping cart, our prices will be adapted every minute to the actual rates.


2. Go to check-out
Feeling satisfied about your choice? Then it is time to check-out your order. Firstly, you will need to provide the shipping address. If you choose to pick up your order in our shop, you enter your personal coordinates (invoice address). Secondly you indicate whether you wish to collect your order in our office or have it home delivered. The overview will indicate the total amount to be paid and the advance payment.
Après avoir placé votre commande, vous devrez payer un acompte de 3% afin que votre commande soit acceptée. Le paiement de l'acompte sera effectué directement en ligne par carte débit après le placement de la commande.


3. Placing your order & down payment
After placing your order, you will have to make a down payment of 3% so that your order is valid. The down payment will be carried out online by debit card immediately after placing your order.


4. Your order is registered
Only when the down payment has been carried out successfully, your order will be registered. You will receive a confirmation e-mail with all the details of your transaction and further information about the payment. Should you not have received this confirmation after some time, please check your spam filter.


5. Your order is treated
As soon as we receive confirmation of the down payment, we get started on the treatment of your order. Your ordered goods are reserved and put ready for collection or delivery.


6. Balance payment
The price is hedged once you correctly completed your order. You pay the remaining balance of your order by bank transfer from your own Home Banking or bank office.


7. Delivery or pick-up
Your order is ready for pick-up or delivery. As soon as you have received our confirmation, you will be able to collect your order in our office. In case you chose for home delivery, we will contact you first to schedule a date on which you are available to receive the parcel before shipping out.



FREQUENTLY ASKED QUESTIONS ABOUT THE ORDERING & PAYMENT PROCEDURE


+ You can place an order on our webshop 24/7. Our webshop is ALWAYS open! Our prices are adapted every minute to the actual rates, even outside of our opening hours, during weekends and on holidays. You can find the fully written out online ordering procedure above.

+ You can place an order by telephone (only for returning B2B customers). In case you have a valid VAT number and are already registered at Argentor as a client, you can place an order by telephone during our opening hours.

+ You can place an order in our office. During opening hours you are always welcome in our office to buy directly at one of our counters or to place an order.


+ When placing an online order on our webshop you will first have to make a down payment of 3%, with a maximum of €500. The down payment will be carried out online by debit card (Maestro) through Bancontact or iDeal. We do not accept credit cards! The remaining balance of your online order can solely be paid by bank transfer.

+ When placing an order at one of the counters in our office, you will need to make a down payment as well. In our office you can choose to pay in cash (maximum €3.000)1 or by card. Paying by card is only possible with debit cards (Maestro). We do not accept credit cards! The remaining balance of your order can solely be paid by bank transfer.

+ When buying directly at one of the counters in our office, you can also choose to pay in cash (maximum €3.000)1 or by card. Paying by card is only possible with debit cards (Maestro). We do not accept credit cards! Take into account that the payment limit on your card has to be sufficiently raised in order to pay certain amounts.

+ Professional clients ALWAYS have to pay by bank transfer or by debit card! Ever since the adaptation of the Belgian law regarding cash payments (18 September 2017), we can no longer accept cash payments from professionals. All purchases and orders, no matter the total value, have to be paid by bank transfer or debit card (only Maestro), or have to be settled by an exchange of material.


1: The payment in cash cannot exceed €3.000, regardless of the total value of the transaction. Everything above €3.000 has to be paid by bank transfer or by debit card (only Maestro). For example: when buying 3 Krugerrand coins valued at €3.390, you can pay €3.000 in cash. The remaining €390 will have to be paid by either bank transfer or by debit card.


The price of your order is hedged once you place the order. That price remains hedged during 3 working days. That implies that you don't have to pay anything extra in case of a price increase. In order to reduce the price risk to an absolute minimum, the rate at which you place the order and the amount of precious metals you buy, are immediately hedged by us on the exchange market. That way you can rest assured of your price and so do we!

Argentor asks for a down payment to protect ourselves against numerous clients who fail to fulfil their purchase obligation.


We hedge the price of your order for 3 working days. Please take into account that a bank transfer within Belgium can take 1 to 2 workings days, international transfers can even take longer. In order to respect our deadlines, it is therefore best to carry out the transfer right away.

In case you exceed our 3 day time limit, Argentor reserves the right to revise the price of your order. At the time of payment of the balance, you will only receive the quantity of goods purchased at the price corresponding to the day rate of the payment of the balance, to the extent that this day rate is lower than the day rate at which the order was initially placed.

Under no circumstances will we reimburse the down payment you made upon placing the order. The down payment will be used to cover administration fees. Furthermore, Argentor reserves the right to refuse any future orders.


Cancelling an order is not possible! When placing an order, you make a commitment to buy. Every order is irrevocable and binding, no matter what reason.

Under no circumstances will we reimburse the down payment you made upon placing the order. The down payment will be used to cover administration fees. Furthermore, Argentor reserves the right to refuse any future orders.


No, you cannot. The price is hedged once you confirm your order on our webshop or in our office. That price is subsequently hedged by Argentor on the international exchange market. The other way around that means that your price is also fixed should the rates go up.


No, you cannot. Even though, in most cases you can, as a consumer, appeal to your right to revocation, that right does not apply when the nature of the goods and/or services is speculative, and when the agreement comprises a financial service. Argentor is, therefore, not obliged to reimburse the original price you paid when you wish to return the goods you purchased.


No. Argentor does not apply a minimum order amount. We do charge an administration fee of €5 (VAT excl.) when the online order is less than €1.000, and an administration fee of €10 (VAT excl.) when the purchase in our office is less than €100.


You do not have to make an appointment to buy at one of the counters in our office or to place an order there. During opening hours, you are always welcome in our office; from Monday to Thursday from 9 a.m. to 5 p.m. and on Friday from 9 a.m. to 1 p.m.

Our closing days and annual holidays can be found on the contact page.


Yes, you can. You are always welcome in our office for more information and/or advice about our products. In our office you will be able to see the products before buying them.


Sometimes it takes a couple of minutes before your online order is processed and registered, so no need to worry.

The first thing you should always check is your junk mail! Automatically generated messages (like the confirmation of Argentorshop) are sometimes held back by certain mail providers. Secondly, please check whether the down payment has been carried out correctly. Only when the down payment has been paid successfully, your order will be registered. In case you did not pay the down payment correctly, your order will not have been placed and you will therefore not receive an order confirmation.

When in doubt, do not hesitate to contact us by telephone on +32 (0)3 303 72 72 or send an e-mail to info@argentorshop.be.


No, you will have to provide storage yourself.