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The last couple of days and weeks the corona virus (COVID-19) has dominated daily life in every possible way. Given the rapidly changing situation we would like to inform you about certain things.
Closure starting from 18/03/2020
In order to guarantee the health of our clients and colleagues, our office has been closed since 18/03/2020. Unfortunately, we cannot foresee at this point when the shop will open again. As soon as we have any updates regarding that matter, we will inform you through our webshop and through mailing.
Availability gold bars and coins
All of the products offered for sale on Argentorshop are either in stock or in backorder at our suppliers. The delivery period is, however, marked as 'unspecified' as we are not sure when the shop will be able to open again for pick-up or for the backorders to be delivered. Therefore, it is impossible to give information about the delivery delays at this point.
You will also notice that the selling premiums of the available gold bars and coins are higher then usual. That is a direct result of the current demand and supply on the gold market. There is no shortage of gold! Some supply chains are simply experiencing difficulties due to several closures and transportation restrictions. Once the situation has returned to normal the selling premiums will lower again..
Secured home delivery at reduced shipping fee
Due to the closing of our office and the numerous orders being placed, you will from now on no longer have the option to choose for a pick-up at the store when placing your order. To compensate this inconvenience, we lowered our shipping fee to €15 (VAT incl.). We will contact you as soon as possible about the delivery date once we have received your payment.
Placed an order before closing but did not pick it up yet?
To those who have placed an order and still have to pick it up in our office, we ask your comprehension. Unfortunately, we had to decide very abruptly to close our office which is why you probably did not have the time to pick it up.
Let’s keep in mind that precious metals deserve precious care and that your order is in safe hands at Argentor. Your order is 100% insured and safely kept in our office (in case the goods were fully on stock). There is no need to worry about the pick-up of your order in case that did not happen yet.
Keep in touch!
Even though we are not reachable by telephone anymore, you can still contact us by e-mail on email@example.com. During office hours you can also contact our experts through the live chat Our employees are doing everything in their power to assist you in placing an order and to help you with your questions and/or remarks.
Stay Healthy and take good care of your loved ones and yourself!
The Argentor team
1. Adding precious metals to your shopping cart
Allereerst maakt u een keuze in de edelmetalen die u wenst te bestellen. U komt vervolgens in de caddy en ziet daarin het product dat u zojuist heeft toegevoegd. In de caddy kunt u de aantallen indien gewenst nog aanpassen.
Indien u verschillende producten wilt bestellen, gaat u vanuit de caddy terug naar de webwinkel en voegt u de resterende producten toe.
2. Your details
When you have added all the products you wish to order to your shopping cart, you click on the Order button. You start by filling out your details. If you have already placed an order with us before, you can log in using your account, if you have one. Next, you can select the shipping and payment methods.
3. Confirming your order
Finally, you check whether your order and your details are correct, you add any necessary remarks to your order and you confirm.
Customers who have a Belgian bank card, can transfer the money via a manual bank transfer. In that case, we must receive the payment within two working days or the transaction will be cancelled.
If you choose for the payment method iDeal (NL), you can pay directly after confirming your order. After payment, you will receive your payment confirmation and you will return to our website.
5. Order confirmation and invoice
After we have received your payment, you will automatically receive an order confirmation. The invoice will be sent afterwards. Also when you have confirmed your order and paid using iDeal, you will automatically receive an order confirmation.
6. Shipment or storage
Your precious metals will be shipped or, if applicable, stored directly (control account). Shipment will be done via courier Ferrari. Delivery will take place 24 hours after receiving your payment.